Refund policy

The consumer has the right to terminate the agreement within 14 days after receiving the order without giving reasons (right of withdrawal). The period starts from the moment the (entire) order is received by the consumer.

The buyer pays the return shipping costs.

The consumer can use a withdrawal form from the seller. The seller is obliged to make this available to the buyer immediately after the buyer's request. Withdrawal form is included in delivery.

During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the unused and undamaged product with all supplied accessories and - if reasonably possible - in the original shipping packaging to the seller.

If the consumer wishes to exercise his right of withdrawal, he is obliged to inform the entrepreneur of this within 14 days of receipt of the product. The consumer must make this known by means of a written message/email. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.